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Accessibility Statement
Matthies Spielprodukte GmbH & Co. KG is committed to digital accessibility and strives to make its website www.living-puppets.de/en/ accessible in accordance with national legislation implementing Directive (EU) 2019/882 of the European Parliament and of the Council (European Accessibility Act), in particular the Accessibility Empowerment Act (BFSG).
Scope
This
accessibility statement applies to the website www.living-puppets.de/en/, including all subpages and
language versions (German, English, French), as well as the online shop
provided and all associated electronic services, within the meaning of the BFSG
for consumers (B2C) and business customers (B2B).
General
Description of the Service
The
following electronic services are offered via the website:
Presentation and sale of products via an online shop
Shopping cart function and electronic order completion
Customer account management
Information pages about products and company
Contact and service forms
The
ordering process allows for the correction of entries before the binding
submission of the order. Various payment methods are available.
Status
of Compliance with Requirements
This
website is partially compliant with the accessibility requirements according to
the harmonized standard EN 301 549, as well as the Web Content Accessibility
Guidelines (WCAG) 2.1 at conformance level AA.
We are continuously working to identify and eliminate existing barriers in order to improve the accessibility of our digital services for all users.
Date of
Creation or Last Update
Created on:
June 1, 2025
Last update: October 27, 2025
This statement is reviewed and updated at least once a year, or in the event of significant content or technical changes.
Assessment
Method
The
accessibility assessment was carried out as part of a self-assessment by the
company. Automated testing methods (sample-based) were used in combination with
manual checks of the main usage paths. The following were tested in particular:
navigation, product search and presentation, shopping cart, checkout process,
customer account and forms.
Date of
last comprehensive review: October 27, 2025
Non-Accessible
Content
The content
listed below is not yet fully accessible for the reasons stated:
Specific
List of Deficiencies
PDFs: Some of our PDF documents are not
accessible. We are working to provide an adapted version or accessible
alternatives promptly.
Images: Some images on the website do not have alternative text. We are working to update them promptly.
Forms: The forms on the website are
currently not screen reader compatible. We are working to update them promptly.
Disproportionate
Burden
For certain
content, full accessible preparation may currently constitute a
disproportionate burden within the meaning of Section 12 Paragraph 4 BFSG. In
these cases, we strive to provide equivalent accessible alternatives.
Accessible
Alternatives
Should you
encounter content that is not accessible to you, we will be happy to provide
you with accessible alternatives upon request. This may include, for
example:
HTML versions of PDF documents
Text transcripts for video or audio content
Alternative presentation forms of graphic content
Please use
the contact options listed below for this purpose.
Feedback and Contact Information (Report a Barrier)
Have you noticed barriers on our website? Are you experiencing difficulties using our electronic services? Would you like to request information about accessibility or obtain accessible alternatives to certain content?
We welcome your feedback and take your suggestions seriously. Please contact us:
Matthies
Spielprodukte GmbH & Co. KG
Kurt-A.-Körber-Chaussee 64
21033 Hamburg
Germany
Phone: +49
40 735 85 09
Fax: +49 40 735 10 58
Email: office[at]living-puppets.de
Online
Form for Reporting Barriers
Directly
following this statement you will find an accessible online form. This is the
recommended way to quickly and easily report barriers to us, request
information about accessibility or request accessible alternatives.
Processing
Time
We will
confirm receipt of your message promptly and usually respond within six weeks.
Enforcement
and Conciliation Procedures
If you have
not received a satisfactory response from us within six weeks of your contact
or if you disagree with our response, you can contact the relevant authorities.
For private providers of electronic services within the meaning of the BFSG, it is possible to contact the responsible market surveillance authority. The procedure is free of charge for you.
Responsible
Market Surveillance Authority
For
services provided in Germany, the Market Surveillance Authority of the Federal
States for the Accessibility of Products and Services (MLBF) is responsible.
This is currently still being established.
Until it is fully established, inquiries can be directed to the following interim contact point:
MLBF (under
establishment)
c/o Ministry of Labour, Social Affairs, Health and Equal Opportunities of the
State of Saxony-Anhalt
Postfach 39 11 55
39135 Magdeburg
Germany
Phone: +49
391 567 4530
Email: MLBF[at]ms.sachsen-anhalt.de
For other
member states of the European Union, the respective national market
surveillance authorities apply in accordance with the implementation of
Directive (EU) 2019/882.
Company
Information
Matthies
Spielprodukte GmbH & Co. KG
Kurt-A.-Körber-Chaussee 64
21033 Hamburg
Germany
Managing
Director: Olaf Matthies
Register Court: Amtsgericht Hamburg, HRA 95918
Personally Liable Partner: Olaf Matthies GmbH, Amtsgericht Hamburg, HRB 80248
VAT Identification Number: DE215839817
Form:
Report a Barrier
We will
soon provide a form for reporting barriers at this location. Until completion,
please use the contact options mentioned above or our standard contact form for inquiries.